Begin with a user journey
Introduce a clearly labelled illustrative task and identify the points at which a person may need information or support.
A digital transition with people at its centre
An open conversation about access, understanding and the experience of using digital services.
This proposed session would examine a digital service through the experience of the person trying to use it. The format leaves room for questions about accessibility, support and responsibilities. It illustrates an event detail page and a possible discussion structure; it is not an announcement of a scheduled or confirmed activity.
Inside the conversation
Explore the public choices
Discuss how design, institutional responsibilities and access to assistance shape the experience of a service.
Bring questions together
Summarise the perspectives raised and identify what further inquiry would be needed before drawing conclusions.
This programme is a design sample. Speakers, partners, venue and date have not been confirmed; no registration is available.
All event concepts